FootPrints offer a 100% web-based help desk software system to automate internal and external support processes via the Internet, and deliver online self-service capabilities. FootPrints support for MySQL provides organizations with a database repository to centralize all help desk activities, processes, and data. As a result, organizations can improve their responsiveness of their help desk and support activities and fully leverage FootPrints' web-based capabilities, including centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, and LDAP integration with corporate contact address books.